Privacy Policy

Aus World Travel Privacy Policy

Introduction

Aus World Enterprise Pty Ltd ABN 86 064 269 218 trading as Aus World Travel (referred to in this document as “Aus World Travel”, “we”, “our” or “us”) regards customer privacy as an important part of our relationship with our customers. The following privacy policy (“policy”) applies to all Aus World Travel users, and conforms to Internet privacy standards.

By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy.  If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.

If you have questions or concerns regarding this policy, you should first contact Aus World Travel on 1300 818 288.  

Collection of information

In order to use the Aus World Travel website, we may require information from you in order to make the reservation and/or services, and provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including personal and passport details.

Any information collected by Aus World Travel is collected via correspondence from you or your company.  This may be via the telephone, Email, mail, fax or directly through our website.

Use of collected information as agent

Any details collected from Aus World Travel customer is required in order to make your reservation and/or services.  We usually do so as agent for or on behalf of travel service providers.  This means that we usually collect your personal information both for our internal purposes, and on behalf of the parties for whom we act as agent, for their internal purposes.  Accordingly, the consent you provide under this policy to the collection and use of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a flight from us, then under this Policy you will have consented to your personal information being provided to the airline to enable your flight to be booked.

We act as agent for or on behalf of many thousands of travel service providers, so it is not possible for us to set out in this Policy all of the travel service providers for whom we act nor exactly how each of these travel service providers will use your personal information.  If you wish to contact us for further information, please email mail@ausworldtravel.com.au.

Storage of collected information

The security of your personal information is important to us.  When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on in order to be processed as required.  We never permanently store complete Credit Card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  If you have any questions about security on our Website, you can email us at mail@ausworldtravel.com.au.  

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at mail@ausworldtravel.com.au.  

Collected information for communication

If you make a booking with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, passport details, address, phone, and email) and financial information (such as credit card number, expiration date).  We use this information for billing purposes and to fill your booking.  If we have trouble processing your booking, we will use this information to contact you.  

Communications

Aus World Travel uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details.  We may also use this information for other purposes, including some promotional Emails.  If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at mail@ausworldtravel.com.au

You will be notified when your personal information is collected by any third party that is not our agent/our service providers, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Aus World Travel may at its discretion use other third parties to provide essential services on our site or for our business processes.  We may share your details as necessary for the third party to provide that service

These third parties are prohibited from using your personally identifiable information for any other purpose.  

Aus World Travel does not share any information with third parties for any unknown or unrelated uses.

Links

Links on the Aus World Travel site to external entities are not covered within this policy.  The terms and conditions set out in this privacy statement only cover the domain name of www.ausworldtravel.com.au.

Changes to Privacy Policy


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Aus World Travel eWay Security Policy

Aus World Travel uses the eWAY Payment Gateway for its online credit card transactions.   eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Aus World Travel or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Aus World Travel.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

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