Terms & Conditions

Aus World Travel Booking Terms and Conditions

Please read the following terms and conditions carefully.  You must not make any booking unless you understand and agree with the following terms and conditions.  References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Aus World Travel. 

These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.  We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Passports & Visas

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport.  If this is not the case, you must let us know.  It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.  Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.  If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 1300 818 288.  We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us.  Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply).  For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly.  We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it.

 

For travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”).  Australian passport holders will not be able to enter the United States without a valid ESTA (or visa).  Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. 

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements.  Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.  

Aus World Travel ABN 86 064 269 218 AR# 261241 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance.  Travel Insurance is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 and issued and managed by Allianz Global Assistance.  Terms, conditions, limits and exclusions apply.  Before making a decision please consider the Product Disclosure Statement available in our website under travel insurance.  If you purchase a policy, we receive a commission which is a percentage of your premium – ask us for more details.

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.  You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country.  We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au). 

Prices

Prices are in AUD

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you.  Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service.  Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.  Please contact your consultant for up-to-date prices.

In addition to the prices quoted, we charge applicable credit card surcharge or PayPal fee.

Change and Cancellation Fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $55 per passenger per booking in addition to supplier fees. 
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $55 per passenger per booking in addition to supplier fees. 
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $110 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $200 per passenger per booking in addition to supplier fees.
  • If you wish to change or cancel flights booked online, you must contact our office on 1300 818 288.  Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier Change and Cancellation Fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking)

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be.  All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required no later than 6 weeks prior to departure unless otherwise stated.  Some airfares or services must be paid in full at the time of booking. 

Payments by Credit Card and Debit Card

Credit card surcharges rate will be advised by our consultant or at the end of the booking when it is online booking.  You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you.  If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Payments via PayPal

An additional 3% fee will apply when paying by PayPal.  

Payments by BPAY (Not applicable to online bookings)

Please note that BPAY takes up to 3 business days to process.  If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date.  You must notify your consultant of your payment once it has been made. 

Payments by Cheque (Not applicable to online bookings)

Please note that cheque payments (excluding bank cheques) require about 5 business days to process.  If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date.  You agree not to stop payment of the cheque even when you cancel a booking.  You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. 

Payments by Cash

Please pay at one of our office.  

Taxes

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued.  There may also be a local tax charged at some airports.  

Agency

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers.  Any services we provide to you are collateral to that agency relationship.  Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.  We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.  We can provide you with copies of the relevant service provider terms and conditions on request.  Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.  

Liability

To the extent permitted by law, neither Aus World Travel nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.  Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). 

Special Requirements

Please liaise with your consultant or, for online bookings, call 1300 818 288, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer

When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking.  If you are booking online, please insert these details in the space provided for inclusion in your booking.  Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership.  We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.  Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.  Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.  If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel.  As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.  If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you). 

Schedule Changes

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Monies Not Held On Trust

All monies paid by you to us will be the property of Aus World Travel and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline).  You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Governing Law

If any dispute arises between you and us, the laws of Australia will apply.  You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 01 December 2016.

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